FAQ
Shipping
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days, depending on your location. Expedited shipping options are also available at checkout.
Q: Do you ship internationally?
A: We currently only ship in the United States.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resellable condition. To start a return, please contact our customer support team at returns@leonfootwearusa.com.
Q: How do I exchange an item?
A: To exchange an item, please reach out to our support team with your order number and details about the item you’d like to exchange. We’ll provide instructions and help you process the exchange. returns@leonfootwearusa.com
Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item
Orders
Q: Can I change or cancel my order?
A: If your order has not yet been processed, we’re happy to help you change or cancel it. Please contact us as soon as possible after placing your order via our online chat box or email us at support@leonfootwearusa.com
Q: How can I track my order?
A: Once your order has shipped, you’ll receive an email with tracking information. You can also log in to your account to view your order status.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, we use industry-standard SSL encryption to protect your personal and payment information.
Products
Q: How do I find the right size?
A: Please refer to our Size Guide, which is available on each product page. If you need further assistance, our team is happy to help.
Q: The item I want is out of stock. Will it be restocked?
A: Some items are restocked regularly, while limited-edition products may not return. Reach out to Info@leonfootwearusa.com we can provide you with updates on specific products and when they will be back in stock. You can also sign up for email updates from LEON to stay in the know on any new or returning products!
Customer Support
Q: How can I contact customer service?
A: You can reach us by email at support@leonfootwearusa.com or by using our Contact Us form. Our team is available Monday–Friday, 9am–5pm CST.
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